Responsible Gaming
at 55fb

1 Our Commitment to Responsible Gaming

At 55fb, responsible gaming is not a compliance checkbox — it is a core part of how we operate the platform for Bangladesh players every day. We recognise that while the vast majority of players enjoy gambling purely as a leisure activity without ever experiencing harm, a small number of individuals may develop problematic patterns that affect their finances, relationships, and overall wellbeing. Our commitment is to identify those risks early, equip players with practical controls, and ensure that help is always accessible.

55fb's responsible gaming framework is built on four pillars: prevention (age verification and player education), control (deposit limits, session reminders, and time-out tools), intervention (account monitoring, proactive outreach, and self-exclusion), and support (signposting to professional help organisations). Every element of this framework is available to every registered player at no charge and without penalty.

We also train our customer support team to recognise the behavioural signals of problem gambling — such as repeated requests to reverse self-exclusion, unusual deposit patterns, or distressed communications — and to respond with empathy and practical assistance rather than commercial pressure. 55fb will never offer a bonus or promotion to a player who has self-excluded or who has requested a lower deposit limit.

2 18+ Age Restriction Policy

55fb operates an unconditional 18+ age policy. No person under the age of 18 is permitted to open an account, make a deposit, claim a bonus, or place a bet on the platform. This policy applies without exception to all players accessing 55fb from Bangladesh and all other jurisdictions.

To enforce this policy, 55fb requires all account holders to complete a Know Your Customer (KYC) identity verification process before any real-money activity is permitted. Accepted KYC documents include a Bangladeshi National Identity Card (NID), a valid Bangladeshi passport, or another government-issued document that clearly shows the holder's date of birth and photograph. Accounts that cannot provide satisfactory age verification documentation will be suspended and any balance held pending investigation.

55fb uses automated age verification screening at the point of registration. Where automated screening returns an uncertain result, manual review by the 55fb compliance team is triggered before the account can be activated. Any account found to belong to a person under the age of 18 will be immediately and permanently closed, and all funds deposited will be returned to their source.

Protecting Young People in Your Household

If you share a device or computer with younger family members, we strongly encourage you to take the following precautions:

• Log out of your 55fb account completely after every session rather than remaining signed in.
• Use a strong, unique password for your 55fb account that is not stored in a shared browser.
• Enable device-level parental controls to restrict access to gambling websites on shared devices.
• Contact 55fb support immediately if you suspect that a minor has accessed your account in any way.

3 Deposit Limits & Spend Controls

One of the most effective ways to keep gambling within healthy boundaries is to set a firm limit on how much money you deposit into your account over a given time period. 55fb provides flexible deposit limit controls that every registered player can activate and adjust directly from their account settings.

Available Limit Periods

• Daily deposit limit: The maximum total amount in BDT that you can deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum total amount in BDT that you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount in BDT that you can deposit within any rolling 30-day calendar period.

How Limits Work

When you set a deposit limit, it takes effect immediately and cannot be exceeded during the active period regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or any bank card. If you attempt to make a deposit that would take your total above your active limit, the deposit will be declined and you will receive an on-screen notification explaining the reason.

Reducing a limit takes effect immediately upon confirmation. Increasing a limit is subject to a mandatory 72-hour cooling-off period. This asymmetry is intentional: it ensures that a decision made in the heat of the moment cannot immediately override a considered, protective choice you made when you were thinking calmly about your budget.

You can set or review your deposit limits at any time by visiting your account settings, or by contacting the 55fb support team via live chat or email at [email protected].

4 Time-Out & Cool-Off Features

A time-out is a short-term voluntary break from gambling that suspends your 55fb account for a fixed period of your choosing. It is designed for players who feel they need a pause — perhaps because they have been playing more frequently than planned, or because gambling has temporarily stopped feeling fun — but who do not wish to take the longer-term step of full self-exclusion.

Available Time-Out Durations

During any active time-out, your account is fully suspended. You cannot log in, deposit, withdraw (unless you contact support specifically for a withdrawal of your existing balance), or place bets. Promotional communications are paused for the duration of your time-out. The time-out cannot be reversed or shortened once it has been activated — it will expire automatically at the end of the chosen period.

To activate a time-out, navigate to the Responsible Gaming section of your account settings and select your preferred duration. The suspension takes effect within minutes of confirmation. You can also request a time-out by contacting the 55fb support team directly, in which case the team will apply the suspension to your account on your behalf within one hour.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available at 55fb. It is a voluntary, binding agreement between you and 55fb that your account will be permanently closed for the duration of the exclusion period, with no possibility of reinstatement during that time regardless of any subsequent request.

Self-exclusion is recommended for players who feel that gambling has become a persistent problem — not just an occasional inconvenience — and who have decided that the most effective course of action is to remove access to the platform entirely for an extended period.

Self-Exclusion Periods

• 6 months: The minimum self-exclusion period. Your account is closed for six calendar months from the date of activation.
• 1 year: A twelve-month exclusion for players who feel they need a longer break to address their relationship with gambling.
• 5 years: A long-term exclusion suitable for players who want to step away from online gambling for the foreseeable future.
• Indefinite / Permanent: A permanent exclusion with no end date. The account is closed permanently and can only be considered for reinstatement after a minimum of five years and following a formal review process with the 55fb compliance team.

What Happens During Self-Exclusion

• Your 55fb account is immediately suspended and you cannot log in, deposit, or place bets.
• Any existing balance in your account will be returned to you via your usual withdrawal method within five working days.
• All marketing communications from 55fb are permanently stopped for the duration of the exclusion.
• Your name is flagged internally to prevent any attempt to open a new 55fb account during the exclusion period.
• Requests to shorten or reverse the exclusion period will not be processed during the active exclusion window, regardless of the reason given.

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

1. Via the Responsible Gaming section of your 55fb account settings (select "Self-Exclusion" and choose your period).
2. By contacting 55fb live chat support and requesting self-exclusion directly — the team will action your request immediately.
3. By emailing [email protected] with the subject line "Self-Exclusion Request" and specifying your preferred exclusion period.

6 Recognising Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts with dramatic losses or obvious distress. More commonly, it develops gradually — through small habit changes, rationalised spending, and slowly shifting priorities. Understanding the warning signs is one of the most important steps toward addressing the issue before it causes serious harm.

The following behavioural patterns are commonly associated with problematic gambling. None of them in isolation is necessarily a definitive indicator, but if you recognise several of these patterns in yourself or in someone you know, it is worth taking them seriously.

Common Warning Signs

• Gambling with money that was earmarked for essential expenses such as rent, food, utility bills, or loan repayments.
• Borrowing money from family members, friends, or financial institutions specifically to fund gambling activity.
• Lying to people close to you about how much time or money you spend gambling.
• Feeling restless, irritable, or anxious when you are unable to gamble or when you try to cut back.
• Chasing losses — placing increasingly large bets in an attempt to recover money lost in previous sessions.
• Gambling as a primary way of coping with stress, depression, loneliness, or anxiety rather than as a leisure activity.
• Spending significantly more time thinking about gambling than you intend to.
• Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
• Repeatedly attempting to stop or cut back on gambling without success.
• Feeling a need to gamble with progressively larger amounts of money in order to achieve the same level of excitement.

7 Self-Assessment Checklist

The questions below are based on widely used responsible gambling screening frameworks. Answer them honestly and privately. If you answer "yes" to three or more of these questions, we encourage you to speak to a support professional or contact the 55fb responsible gaming team.

8 Getting Help & Support

If you believe that gambling is causing harm to you or someone close to you, reaching out for support is an act of strength, not weakness. 55fb is committed to making that process as straightforward as possible. Our responsible gaming team is the first point of contact for any player who needs guidance, and we can direct you to professional support resources appropriate to your situation.

Contact 55fb Responsible Gaming Support

The 55fb support team is available around the clock, every day of the year. When you contact us about a gambling concern, your interaction is handled by a trained responsible gaming agent — not a general customer service representative. You will not be offered bonuses, promotions, or any commercial inducements when you reach out about a gambling problem.

• Live Chat: Available 24/7 via the support widget on the 55fb platform. Tell the agent at the start of the conversation that you are contacting about responsible gaming, and you will be connected to a specialist agent immediately.
• Email: [email protected] — use the subject line "Responsible Gaming Support" to ensure your message is routed correctly. Response within 24 hours guaranteed.

Professional Support Resources

In addition to 55fb's internal support team, we encourage players who are concerned about their gambling to seek independent professional support. The following types of organisations provide confidential, non-judgmental assistance:

• Gambling helplines: Many countries operate free, confidential telephone helplines staffed by trained counsellors who specialise in gambling-related harm. Conversations are completely confidential and you are not required to give your name.
• Counselling and therapy services: Cognitive-behavioural therapy (CBT) is one of the most effective evidence-based approaches for addressing problem gambling. Many counsellors in Bangladesh and internationally offer sessions focused specifically on gambling behaviour.
• Support groups: Peer support groups, including Gamblers Anonymous, operate in many cities and online. Sharing experiences with others who understand the challenges of problem gambling can be an important part of recovery.
• Community mental health services: If gambling is connected to broader issues of anxiety, depression, or financial stress, community mental health services in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur may be able to provide holistic support.

Responsible Gaming — A Shared Responsibility

55fb takes its duty of care to Bangladesh players seriously. We will continue to invest in the tools, training, and processes needed to promote a safe gaming environment for every person who uses our platform. We also recognise that the most powerful responsible gaming tool is an informed, empowered player — someone who understands the risks, knows their limits, and is confident that support is always available when they need it. That is the standard we hold ourselves to at 55fb, and it is a commitment we renew every day.