55fb Privacy Policy

1 Information We Collect

55fb collects personal information through several channels: directly from you when you register an account or interact with the platform; automatically as you use the service; and, in limited circumstances, from third-party identity verification partners. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create a 55fb account, you are required to provide the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Bangladeshi mobile phone number, used for OTP-based account verification and security alerts.
• Email address, used for account notifications, promotional communications (where consented), and support correspondence.
• Residential address, collected as part of the Know Your Customer (KYC) process.
• Government-issued identity document (Bangladeshi NID, passport, or equivalent), submitted during KYC verification to confirm identity and age.

1.2 Financial and Transaction Data

To operate the BDT cashier, 55fb records the following transaction-related information:

• Deposit and withdrawal amounts in Bangladeshi Taka (৳).
• Payment method identifiers (e.g., the bKash or Nagad mobile number used for a transaction, or the last four digits of a Visa/Mastercard used).
• Transaction reference numbers issued by the payment provider.
• Timestamps and IP addresses associated with each transaction.

Full card numbers, CVV codes, and mobile banking PINs are never transmitted to or stored by 55fb. These sensitive credentials are handled exclusively by the relevant payment provider.

1.3 Usage and Technical Data

When you access the 55fb platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Pages visited, session duration, and navigation paths within the platform.
• Game history, bet amounts, and game outcomes associated with your account.
• Login timestamps and, where applicable, failed login attempt records.

1.4 Communications Data

When you contact 55fb support via live chat or email, the content of those communications — including any personal information you voluntarily provide — is recorded and retained for the purposes of resolving your query, training, quality assurance, and dispute resolution. Support communications are treated with the same confidentiality standards as all other personal data held by 55fb.

2 How We Use Your Data

55fb processes your personal data only for legitimate purposes that are directly connected to the operation of the platform and the provision of services to you as a player. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected.

2.1 Marketing Communications

55fb will only send you promotional emails or SMS messages if you have explicitly opted in to receive marketing communications during registration or through your account preferences. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional and security-related communications.

3 Data Sharing & Disclosure

55fb operates on a strict need-to-know basis when it comes to sharing personal data with third parties. Your information is shared only in the specific circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose.

3.1 Payment Providers

To process your deposits and withdrawals, 55fb shares the transaction details necessary to complete the payment with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card networks as applicable. Each payment provider operates under its own privacy policy and security certification. 55fb is not responsible for the data practices of third-party payment providers once data has been transmitted to them for transaction processing.

3.2 Identity Verification Partners

55fb may use a third-party KYC verification service to assist in the validation of identity documents submitted during account registration. Where such a service is used, the identity document and associated personal data are shared solely for the purpose of verification and are governed by a data processing agreement that prohibits the verification partner from using the data for any other purpose.

3.3 Game Providers

To deliver casino games, slots, and live casino products, 55fb integrates with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. Game providers receive a session token and player pseudonym sufficient to run the game session. They do not receive your full name, NID details, payment information, or contact details unless you separately engage with those providers outside of the 55fb platform.

3.4 Legal and Regulatory Disclosure

55fb may be required by law or by a competent regulatory or law enforcement authority to disclose certain player data. Where such a disclosure is legally mandated, 55fb will comply fully. Where permitted by law, 55fb will attempt to notify the affected account holder of the disclosure requirement prior to sharing the data.

3.5 Corporate Transactions

In the event of a merger, acquisition, or sale of substantially all of 55fb's assets, player data held by 55fb may be transferred to the successor entity as part of that transaction. In such circumstances, 55fb will notify affected account holders and ensure that the successor entity is bound by privacy obligations at least as protective as those set out in this Policy.

4 Cookies & Tracking Technologies

55fb uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. This section explains what types of cookies are used, what they do, and how you can manage your cookie preferences.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, remember your language and currency preferences, and support core security features such as CSRF protection. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred deposit method or notification options — to provide a more personalised experience. They are not essential but improve convenience significantly.
• Analytics Cookies: 55fb uses privacy-configured analytics tools to understand how players navigate the platform, which pages are most frequently visited, and where technical errors occur. Analytics data is processed in aggregate and anonymised form and is never used to identify individual players for marketing purposes.
• Security Cookies: These cookies assist in fraud detection and account security by flagging unusual login patterns, unrecognised devices, and suspicious session behaviour. They are a core component of 55fb's real-time security monitoring system.

4.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling functional or analytics cookies may affect the quality of your experience on the 55fb platform but will not prevent you from accessing core gaming and cashier features. Strictly necessary and security cookies cannot be disabled via browser settings without disrupting platform functionality.

5 Data Retention & Storage

55fb retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The retention periods set out below represent our standard practices; specific circumstances may require longer retention where legally mandated.

5.1 Data Storage Location

Personal data collected by 55fb is stored on servers located in secure, access-controlled data centre facilities. All data storage environments are protected by encryption at rest, role-based access controls, regular security audits, and intrusion detection systems. 55fb's infrastructure providers are bound by data processing agreements that restrict their access to player data to the minimum necessary for infrastructure maintenance purposes.

5.2 Data Deletion on Account Closure

When a 55fb account is closed — whether at the player's request, due to self-exclusion, or as a result of a platform-initiated suspension — personal data is not immediately deleted. It is retained for the minimum periods specified in the table above to satisfy legal and regulatory requirements. After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

6 Your Privacy Rights

As a 55fb account holder whose personal data is processed by the platform, you hold a set of substantive privacy rights. These rights are described below. To exercise any of these rights, please contact the 55fb support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You may request a copy of the personal data that 55fb holds about you. We will provide this within 30 days of receiving a verified request, in a clear and structured format.
• Right to Rectification: If any personal data held by 55fb is inaccurate or incomplete, you may request that it be corrected. Account holders can update standard profile information (such as email address or phone number) directly in their account settings.
• Right to Erasure: In certain circumstances — such as where data is no longer necessary for the purpose it was collected, or where you have withdrawn consent — you may request that 55fb delete your personal data. Note that erasure requests may be declined where retention is required by law, such as for AML or financial record-keeping obligations.
• Right to Restrict Processing: You may request that 55fb restricts the processing of your personal data in specific circumstances, such as while a rectification request is being reviewed.
• Right to Object: You may object to the processing of your personal data where 55fb is relying on legitimate interests as the legal basis for processing. Where such an objection is received, 55fb will assess whether its legitimate interests are overridden by your rights and interests.
• Right to Withdraw Marketing Consent: Where you have previously consented to receiving marketing communications, you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a machine-readable copy of your personal data for the purpose of transferring it to another service provider.

6.1 Response Timeframes

55fb aims to acknowledge all privacy rights requests within five (5) working days of receipt and to complete the substantive response within thirty (30) calendar days. Where a request is particularly complex or where multiple requests have been received concurrently, the response period may be extended by a further thirty (30) days, in which case the account holder will be notified of the extension and the reason for it.

7 Data Security Measures

55fb employs a layered, defence-in-depth approach to data security. The technical and organisational measures described in this section are reviewed and updated on a regular basis to address emerging threats and maintain alignment with current best practices in online platform security.

7.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all data in transit between user devices and 55fb servers.
• Encryption at rest for all sensitive personal data stored in 55fb databases, including identity documents and payment references.
• OTP-based two-factor authentication for account login from unrecognised devices, triggered automatically by the platform's session security system.
• Real-time intrusion detection on all server infrastructure, with automated alerts and incident response procedures for anomalous access patterns.
• Role-based access controls ensuring that 55fb staff can access personal data only to the extent required by their specific operational role.
• Regular third-party security audits and penetration testing of the platform's public-facing and backend infrastructure.

7.2 Organisational Security Measures

• All 55fb staff with access to personal data receive mandatory data protection training upon joining and annually thereafter.
• Access to player personal data is logged and auditable, with any unusual access patterns flagged for review by the compliance team.
• A documented data breach response plan is maintained and tested periodically. In the event of a confirmed data breach affecting player personal data, affected account holders will be notified promptly in accordance with applicable legal requirements.

7.3 Your Role in Data Security

While 55fb maintains robust technical security measures, account holders also play a critical role in keeping their data safe. You are responsible for maintaining the confidentiality of your login credentials, enabling OTP verification, logging out of your account after each session on shared devices, and notifying 55fb immediately if you suspect unauthorised access to your account. 55fb support staff will never ask you to provide your account password under any circumstances.

8 Policy Updates & Contact

55fb reserves the right to update this Privacy Policy at any time. When a material change is made to this Policy — such as a change to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — the revised Policy will be published on this page with an updated effective date at the top of the document.

Where the change is significant, 55fb will notify active account holders via on-platform messaging or by email to their registered address at least seven (7) days before the changes take effect. If you do not agree with the updated Privacy Policy, you should contact 55fb support to discuss your options, including closing your account. Continued use of the 55fb platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

8.1 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 55fb holds about you, please contact our data protection team using the following details:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24 hours a day via the 55fb platform support widget.
• Response Time: Privacy enquiries are acknowledged within 5 working days and fully resolved within 30 calendar days.

All privacy matters are handled by the 55fb compliance and data protection team. We are committed to resolving any privacy concern raised by a player fairly, promptly, and transparently.